Frequently Asked Questions
Clear information for customers shopping with confidence.
Can I order without creating an account?
Yes. Registration is optional. You can browse products, add items to your bag and place an order as a guest.
How do I pay?
Payment is by bank transfer only. Your order page displays the current bank transfer details. After payment, send your receipt to Customer Care.
How do I track my order?
Open Track Order and enter the phone number used for the order. You can also enter a specific Order ID.
How will I know my order is approved?
Your order status changes on the website after our team reviews it. Approved orders also show Customer Care options.
Can I contact Customer Care?
Yes. Use the WhatsApp and call options on the Contact page and on approved orders.
Do I need an email?
No. A phone/WhatsApp number is required for guest checkout. Email is optional.
Last reviewed: October 2026